NY Times   ·   Link to Article

Hotel Workers Fret Over a New Rival: Alexa at the Front Desk

In June, the union managed for the first time to include protections from technological change in its contracts covering workers at the Las Vegas properties of MGM Resorts and Caesars Entertainment. Workers will be trained to do jobs created or modified by new technology, allowing them to share in the productivity gains. The contracts also provide for the company to try to find jobs for displaced workers. But the union’s key achievement was to get 180 days’ warning of technological deployments.

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