But after finally reaching a tentative deal on new five-year contracts that averted strikes at the largest Strip properties — MGM Resorts, Caesars Entertainment and Wynn Las Vegas — Pappageorge said the agreements include increased safety protections for workers on the job and expanded technology contract language.
Though official contract language was not released, union officials said some of the protections include six months’ notice ahead of new technology implementation, access to and training for any new jobs created by technology, and a health care and severance package for unionized workers laid off because of new technology.
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“We're not against technology. We just want a say in our contract about how we work together with technology in our jobs,” Evans Earl said.
Her clients want customer service and to be “pampered,” Evans Earl said, and she believes incorporating more automated services could lead to erasing the human touch that defines Las Vegas’ hospitality industry.
“When people come to Vegas, they want to get away,” Evans Earl said. “Hospitality is coming here and having everything done for you that you don't do at home.”