In recognition of the unions’ political power, dozens of cities including Atlanta, Boston, Denver, Honolulu, Houston, Las Vegas, Los Angeles, Miami and New York have passed agreements or legislation requiring hotels to offer daily housekeeping as the norm. And even these rules aren’t always honored: In January 2022, guest room attendants who belong to the Culinary Workers Union rallied in Las Vegas after reports that daily cleaning protocols weren’t being followed.
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Elena Newman, who has been a guest room attendant in Las Vegas for 19 years, said hotel managers may believe they’re saving money by cutting down on cleaning, but it’s not the case.
When rooms aren’t cleaned daily, the work becomes more time-consuming, Ms. Newman said, explaining that while her hotel does honor the daily cleaning rule, guests sometimes pop the “Do Not Disturb” sign on their doors.
“There is soap scum buildup in the bathroom, lots of trash in the room, and it takes a lot longer to clean and vacuum the rooms,” she said. “It gives me a lot of stress because I get behind on my work.”