Santos has worked at The D hotel for almost 20 years. For the first time, she and thousands of other hospitality workers have been fighting to include verbiage in their contracts to protect their jobs from automation, or, robots.
The negotiations call for employees to work alongside the robots, not be replaced by them.
"We don't want to lose our jobs because robots are coming up," expressed Santos. "It's technology. Sometimes it's good. Sometimes it's not. But we need to be protected."